Damage image review for ecommerce merchants

Review suspicious damage photos. Clarify the evidence.

Check product damage photos for signs of AI generation or editing and see what evidence is missing. When you dispute a platform decision, organize evidence references and an appeal draft.

Read a complete sample report
Image review record
Illustration
E01 · Packaging photo
Illustrative evidence E01: a torn shipping box with the product outside the frame

Next step

Request supporting evidence

The photo shows torn packaging. The item itself still needs to be checked.

Full-image check
No clear evidence of generation
Illustrative confidence 96%, not a fraud probability
Local review
An area needs verification
Illustrative confidence 92%, not a fraud probability
Interface illustration, not a real detection result. Scores illustrate the display only and do not represent detection accuracy.

A clearer basis for every next step

  • Understand the evidence
  • Identify what is missing
  • Prepare your next step

Use cases

Clarity before and after a decision

Before a refund decision

A questionable photo. A clearer review.

Check for signs of full-image AI generation or local editing and identify points to verify. When the available photos are insufficient to assess the claim, get evidence request guidance and a draft customer message.

Get an image review summary, points to verify, and evidence request guidance.

Explore the workflow

After a platform decision

A disputed decision. An organized appeal.

Bring photos, messages, and the platform decision together. Connect each disputed point to a specific attachment for manual review.

Get disputed points, an evidence index, and an editable appeal draft.

Explore the workflow

Sample report

From a photo to a practical next step

Sample report

A buyer sends a damaged packaging photo and requests a refund.

Fictional scenario · Illustration
Submitted evidenceE01
Illustrative evidence E01: a torn shipping box with the product outside the frame
E01 · Packaging photoThe photo does not show the product itself.

Finding

Needs evidence

The packaging is torn. Product damage is still unverified.

Damaged packaging does not establish damage to the item. Gather the missing evidence before making a decision.

What to request next

  • Clear photos of the whole product and damaged area
  • The original image files supplied by the buyer

Message and appeal drafts

Edit to match the case. Verify before use.

To help review the damage, please send photos of the whole item and damaged area, plus the original image files if available.

How it works

Different situations, separate workflows

Review suspicious damage photos

For suspicious damage photos from a buyer, before you resolve the refund request.

  1. 01

    Upload suspicious photos

    Upload the buyer’s damage photos and describe the product.

  2. 02

    Review the findings

    Casilo checks for signs of full-image AI generation and local editing, highlighting suspicious details and unresolved questions.

  3. 03

    Get next-step suggestions

    Based on the findings, Casilo suggests whether to proceed normally, request more evidence, or investigate further, and provides customer message drafts for follow-up.

Our approach to review

Every finding should have a traceable basis

Make the known clear. Keep the unknown visible. Every record supports a decision made by you.

Know which checks ran
Record the checks performed and their results. Mark checks that did not run as “not performed.” Visual observations do not replace dedicated detection.
Keep uncertainty visible
Identify image locations, evidence gaps, and plausible alternative explanations. A detection score is not a fraud probability or proof of physical damage.
Keep control of the decision
Reports support evidence requests and document preparation. Refunds, reviews, and appeals still require your judgment based on case facts and platform rules.

FAQ

Common questions

About early access, findings and the limits of a review.

You are joining a beta waitlist. Invitations will be sent by email when the beta opens; no date has been set. Joining does not grant immediate access.

Join the Casilo waitlist

Bring clearer evidence to your next dispute

Join the Casilo waitlist for image review, evidence requests, and appeal preparation.