Data use
Learn how waitlist emails are used and processed, and how case data is handled in the current product demo. Remove personal information unrelated to the dispute before providing case materials.
Beta waitlist email
Waitlist emails are submitted to and stored by Formspree, only for beta invitations and product launch updates. Each submission also includes the form position (hero or footer) to distinguish signup locations. Emails are not saved in the case demo cache. A successful submission joins the waitlist and does not grant beta access. This page remembers successful emails in memory to prevent repeat submissions; refreshing clears that record.
Website and signup analytics
We use Umami Cloud to collect statistics about website visits and signup activity, including pages visited, referrers and campaign sources, device types, approximate locations, page language, clicks on report example links, and signup form positions and submission results. We use this information to understand how the website is used and improve the website and our marketing. We do not use Umami to collect signup email addresses, case content, or images, or to link activity to your identity, record sessions, or generate heatmaps. The Umami tracker does not use cookies.
Use of materials
Case details, customer claims, and evidence are used to prepare review records, evidence requests, and appeal drafts. Submit only relevant materials you are authorized to process. Avoid names, phone numbers, addresses, and full order details.
Email and login status
Your email identifies your working records. A site cookie keeps you logged in for one hour and is cleared when you log out.
The root URL redirects based on your browser language, falling back to Chinese when no supported language matches. The /zh or /en prefix in the URL determines the page language. No language preference cookie is used. Refreshing, following site links, and logging in again keep the language of the current URL.
Images and original files
Selected images are previewed locally. File details and case information are submitted to this site's API. Full original images are currently not stored, so previews may be unavailable after refreshing. Keep your original files for later review or additional evidence.
Record storage and deletion
Records are currently stored in your browser session and may be lost when the session ends or you log out. Deleting a case also removes its evidence records, report versions, and drafts. Download any reports you need first.
Checks and external processing
Each report lists its reasoning, check execution status, and evidence gaps separately. Images are currently not sent to external detection services. Checks that have not run are marked accordingly. Results support human review and do not automatically decide refunds or submit platform appeals.